Shipping policy

Shipping Policy

Thank you for shopping with us. Below are the terms and conditions that constitute our shipping policy.

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Shipping Rates & Delivery

We offer the following shipping options for orders within Germany:

• Orders below €50 → Shipping fee of €4.99
• Orders €50 and above → Free shipping

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Delivery Time

• Estimated delivery time: 3–5 business days
• Processing time: 1–2 business days

Total delivery time may vary depending on location and external factors.

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Shipping Location

Currently, we ship only within Germany.

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Order Processing

• Orders are processed Monday to Friday
• Orders are not shipped on weekends or public holidays

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Delays

Please note that delays may occur due to:

• High order volume
• Courier issues
• Customs or external factors (if applicable)

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Incorrect Address

If the shipping address provided is incorrect, please contact us immediately.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

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Contact

If you have any questions about your order or shipping, please contact us:

📧 Email: elaracarecomfort@gmail.com